Last modified: 18 OCTOBER 2022

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Refunds Policy

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The provision of goods and services by Bakali Foods is subject to availability.

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Please keep in mind for hygiene reasons, items can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and unopened. Items must be returned within 7 days of receiving them. We will refund you using the original method of payment. No price stickers or labels may be removed and any product which does not meet the clients expectation for any reason whatsoever may be returned to the supplier. We do not accept liability for any product which does not meet the client's expectation, regardless of purchase date, as the suppliers have undertaken to assist with the accurate replacement of any product which does not meet client expectations. The goods remain your responsibility until they are received and signed by us. All goods returned will incur a 15% handling fee if an order is cancelled/returned, and a 20% handling fee will be levied to cover processing/handling fees. Items purchased on sale or discount may not be returned.

 

Our Details
The full name of our company is Bakali Foods Pty Ltd.
Our registered address is Unit 2, 10 Sterling Rd, Samrand Business Park, Centurion, 0187

If you have any concerns or complaints you can contact us by email at marketing@tom.co.za